I recently stumbled upon Polywork and instantly fell in love. "By helping people share what they do, we can democratize access to opportunities" - Polywork's mission
Instead of leveraging community members to reply to support requests, you should leverage them to create content that deflects the need for support to begin with.
Obtaining feedback from developers to better your product offering is a must. When developers provide you feedback and you listen, they instantly begin to trust you.